SkillUp Refund and Cancellation Policy

Manual renewal

Launch plans use manual renewal unless recurring payment is separately approved and clearly disclosed in a later policy version.

An expiring plan does not automatically charge the learner under the current launch policy.

Payment and refund review

Payment disputes and refund requests are reviewed against both JazzCash evidence and SkillUp's authoritative order, payment-event and entitlement records.

Provider processing and settlement timing can affect when a successful refund appears.

Effect on learning history

An approved refund revokes future premium capabilities without deleting completed learning history, earned evidence or required transaction audit records.