SkillUp Refund and Cancellation Policy

Automatic billing and consent

Linking a JazzCash wallet requires explicit consent to automatic billing for the selected Premium subscription. Charges are created from the server-authoritative plan price and schedule; the browser cannot set the charge amount.

The current launch plans are configured without a free billing trial, so the first charge can be initiated after successful wallet linking. Any billing state or next-due date shown in the private account is based on the authoritative payment-service record.

Cancel subscription or unlink wallet

Cancel subscription (Unsubscribe) stops renewal and locks Premium access immediately. Unlink wallet removes the saved JazzCash authorization for SkillUp and stops future debits for all open SkillUp subscriptions associated with that wallet.

Unsubscribing locks Premium features immediately. An approved refund, reversal, fraud or security action can also revoke Premium earlier than the recorded current-period end.

Payment and refund review

Payment disputes and refund requests are reviewed against the payment service, JazzCash evidence and SkillUp's authoritative entitlement and audit records. SkillUp does not promise an unsupported refund window, proration or settlement time.

To request a payment or refund review, use the SkillUp support page and include the payment reference shown in your private payment history. Never send a JazzCash PIN, one-time code, password or full payment credential.

Provider processing and settlement timing can affect when an approved refund appears.

Effect on Premium access and learning history

An approved refund or reversal may revoke the affected Premium entitlement without deleting completed learning history, earned evidence or required transaction audit records.