Menu
Learner support
Resolve access, learning, payment or privacy issues safely.
Support never needs your verification code, session cookie, JazzCash password, API key or full payment credential. Keep those details private.
Sign-in and account recovery
Request a new email verification code from the sign-in page. Expired, reused and rate-limited codes fail safely. Once signed in, inspect devices and revoke sessions you do not recognize.
Learning and progress
Keep the level, challenge and approximate time of the issue. Do not include protected answers or another learner's information. Server-authoritative progress and reward records are used for investigation.
JazzCash and premium
Keep the SkillUp merchant reference and provider reference shown in your private payment history. Never share your JazzCash PIN or one-time code. Pending, failed, duplicated and refunded payments are reviewed against both systems.
Privacy and deletion
Use the account page to change optional consent, download an export or schedule deletion. Deletion has a seven-day cancellation window and preserves only required payment, fraud-prevention and privileged audit evidence.
Accessibility
Report the device, browser, assistive technology, zoom level and exact blocked action. SkillUp targets keyboard access, screen-reader clarity, reduced motion, touch-sized controls and readable mobile layouts.
AI content concerns
Report inaccurate, unsafe or unclear material using its public page or learning-level reference. AI output cannot publish itself; reviewed corrections preserve the earlier version used by existing learner attempts.